Privacy Policy

1. Introduction and Scope

bangladesh 77 places the highest importance on the privacy of its users. This privacy policy ("Policy") describes how we collect, process, store, and in some cases share your personal information with third parties.

This policy applies to the bangladesh 77 website, mobile application, and all related services. It takes effect from the moment you access our platform, register an account, or use any of our services.

While reading this policy, please note that our platform is intended solely for individuals aged 21 and above. We do not knowingly collect information from minors, and if such information comes to our attention, it is deleted immediately.

2. What Information We Collect

bangladesh 77 collects user information in various ways. Below is a detailed description of the types of information we collect.

2.1 Registration and Identity Information

When creating an account, you are required to provide certain necessary information, including:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Current address

2.2 Financial Transaction Information

We record financial information during deposit and withdrawal processes. Transactions on our platform are made via bKash, Nagad, and Rocket; the date, amount, and method of each transaction are securely stored in our system.

2.3 Technical and Usage Information

When you use our site or app, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Site access times and session information
• Preferred game categories and playing patterns
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

If you contact our support team via live chat or email, a record of that conversation is retained. This helps us improve service quality and resolve disputes.

3. Purpose of Using Information

bangladesh 77 uses collected information for specific and lawful purposes. We never use your information for unrelated or unauthorised purposes.

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To accurately complete deposits and withdrawals.
• Identity Verification: To prevent fraud and maintain a safe environment.
• Customer Support: To resolve issues, handle complaints, and provide assistance.
• Responsible Gaming: To monitor usage patterns in support of our Responsible Gaming policy.
• Marketing Communications: To send relevant offers and updates, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.

4. Information Sharing and Disclosure

bangladesh 77 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Providers

Our trusted partner organisations involved in payment processing, technical support, and fraud detection may be given access to certain information. These organisations operate under bangladesh 77's guidelines and privacy standards.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or to comply with applicable law. In such cases, we always provide only the minimum information necessary.

4.3 Business Restructuring

User information may be transferred in the event of a merger, acquisition, or other business changes. If such a change occurs, we will notify you in advance and the protection of your information will be maintained.

5. Data Security Measures

bangladesh 77 has implemented both technical and administrative measures to ensure the security of your information.

5.1 Technical Security

• All data transmission is secured through SSL (Secure Sockets Layer) encryption.
• Passwords are stored as encrypted hashes — never in plain readable form.
• The network is protected by firewalls and intrusion detection systems.
• Systems are kept up to date through regular security audits and vulnerability testing.

5.2 Administrative Security

• Only authorised personnel have access to the relevant information.
• All staff are trained on privacy and data security.
• Access logs are maintained and reviewed on a regular basis.

However, it is not possible to guarantee 100% security on the internet. While we take every precaution, users must also play an active role in keeping their accounts secure.

6. Cookies and Tracking Technologies

bangladesh 77 uses cookies and similar technologies to improve its services. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand how the site is used, which helps improve our services.

You can control cookies through your browser settings, but disabling certain cookies may limit the functionality of the site.

7. Data Retention Period

bangladesh 77 does not retain any information longer than necessary. Generally:

• Account-related information is retained for as long as the account remains active.
• Certain information is retained for a defined period after account closure to meet legal obligations.
• Transaction records are retained for the period required under financial regulatory standards.
• Support conversation records are kept for the period necessary after the issue is resolved.

Once the defined period has ended, information is securely deleted or anonymised so that identity cannot be determined.

8. Your Rights

As a user of bangladesh 77, you have certain important rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. Upon receiving a verifiable request, we will provide the information within a set timeframe.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. Contact our 24/7 live chat or email support for assistance.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, due to legal obligations or ongoing disputes, it may not always be possible to delete information immediately.

8.4 Right to Object to Marketing Communications

You may opt out of promotional communications at any time. This can be done through your account settings or via support.

To exercise these rights, contact our support team. To learn more about us, read our About Us page.

9. International Data Transfers

bangladesh 77 may process and store information on servers located in various parts of the world. In such cases, we ensure that appropriate data protection standards are maintained and that transfers are conducted in accordance with applicable data protection regulations.

We ensure that organisations with which we have agreements in the countries or regions to which data is transferred comply with appropriate security measures.

10. Protection of Children and Minors

Our platform is intended exclusively for adults (21+). bangladesh 77 does not knowingly collect or process information from any person under the age of 21.

If we suspect that a minor is using our site, we will verify the relevant account and suspend it if necessary. For more information on this, see our Responsible Gaming guidelines.

11. Policy Changes and Updates

bangladesh 77 reserves the right to amend this privacy policy as needed. If significant changes are made, we will notify you via your registered email or through the site.

The date of each revision will be clearly noted at the top of the document. Continuing to use the site after a revised policy is published means you are considered to have agreed to the updated terms.

Our support team is available 24 hours a day, 7 days a week via live chat and email to assist with any questions about the policy.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

•   Live Chat: available directly from any page on the site
•   Email: [email protected]

Our support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week. We aim to respond to all complaints promptly.

Details on legal matters related to this policy and overall user responsibilities can be found on our Terms and Conditions page.